jihh Privacy Policy

1. Introduction

This Privacy Policy explains how jihh ("we," "us," "our," or the "Company") collects, uses, stores, processes, shares, and protects your personal information when you access or use our online gaming platform, website, mobile applications, and related services (collectively, the "Services"). This Privacy Policy applies to all users of jihh Services, including visitors, registered players, and former account holders within the Philippines and other jurisdictions where we operate.

jihh is committed to protecting the privacy and security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its implementing rules and regulations, relevant National Privacy Commission issuances, and applicable international data protection standards. As a PAGCOR-licensed online gaming operator, we also comply with all relevant gaming regulations and anti-money laundering requirements that govern the collection and use of player information.

By accessing jihh Services, creating an account, or providing personal information to us, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of our Services and refrain from providing any personal information to jihh.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jihh account or use our Services, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (as required for age and identity verification), copies of identification documents (passport, driver's license, national ID, postal ID, or other Philippine government-issued IDs).
• Contact Information: Email address, mobile phone number, residential address, city, province, postal code, and preferred communication language.
• Account Credentials: Username, password, security questions and answers, and other authentication information necessary to secure your account.
• Financial Information: Payment method details including GCash mobile number, PayMaya account information, bank account numbers, transaction history, deposit and withdrawal records, and payment verification documents.
• Communications: Information you provide when contacting our customer support team, including chat transcripts, email correspondence, support tickets, complaints, feedback, survey responses, and any other communications between you and jihh.
• Verification Documents: Proof of identity documents, proof of address documents (utility bills, bank statements), source of funds documentation, and any other documents requested for regulatory compliance, anti-money laundering verification, or fraud prevention purposes.

2.2 Information Collected Automatically

When you access and use jihh Services, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address, advertising IDs), screen resolution, language settings, and mobile network information.
• Usage Data: Pages visited, features used, games played, time spent on platform, click-through rates, search queries, referral sources, interaction with promotional materials, and general navigation patterns within our Services.
• Location Data: IP address, general geographic location derived from IP address, and precise geolocation data (if you grant permission on mobile devices) to verify compliance with jurisdictional restrictions and regulatory requirements.
• Gaming Activity: Detailed records of all bets placed, games played, stakes wagered, winnings and losses, bonus usage, loyalty points earned, tournament participation, and all other gaming-related activities on your account.
• Transaction Data: Complete history of deposits, withdrawals, transfers, adjustments, fees charged, payment methods used, and all financial transactions associated with your jihh account.

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (GCash, PayMaya, Philippine banks), identity verification services, fraud prevention agencies, credit reference agencies, gaming regulators, law enforcement authorities, and other entities as necessary to provide Services, verify your identity, prevent fraud, or comply with legal obligations.

3. How We Use Your Information

jihh processes your personal information for the following legitimate business purposes and legal bases:

3.1 Account Management and Service Provision

• Creating and maintaining your jihh account
• Processing account registrations, logins, and authentication
• Providing access to games, betting markets, and platform features
• Processing deposits, withdrawals, and other financial transactions
• Administering bonuses, promotions, loyalty programs, and tournaments
• Maintaining accurate transaction records and account histories
• Providing customer support and responding to inquiries

3.2 Regulatory Compliance and Legal Obligations

• Verifying your age to ensure you are 21 years or older
• Confirming your identity to prevent identity theft and account fraud
• Complying with PAGCOR licensing requirements and gaming regulations
• Meeting anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law
• Reporting suspicious transactions to relevant authorities when legally required
• Responding to lawful requests from law enforcement, regulators, or courts
• Maintaining records as required by gaming and financial regulations

3.3 Security, Fraud Prevention, and Risk Management

• Detecting and preventing fraud, cheating, collusion, and other prohibited activities
• Identifying and blocking multi-accounting and bonus abuse
• Monitoring for unusual betting patterns or suspicious transactions
• Protecting the integrity of games and preventing manipulation
• Investigating disputes, violations of Terms of Service, and potential criminal activity
• Maintaining platform security and preventing unauthorized access

3.4 Marketing and Communications

• Sending promotional offers, bonus opportunities, and exclusive deals via email or SMS (with your consent where required)
• Providing information about new games, features, and platform updates
• Conducting customer satisfaction surveys and requesting feedback
• Personalizing your gaming experience based on preferences and activity
• Delivering targeted advertising on our platform or through third-party channels

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform functionality and user experience
• Conducting statistical analysis and market research
• Testing new features, games, and promotional strategies
• Optimizing website performance, mobile app functionality, and technical infrastructure
• Generating aggregated, anonymized reports for business intelligence purposes

4. How We Share Your Information

jihh does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing companies (GCash, PayMaya, bank payment gateways), identity verification services, fraud prevention agencies, customer support platforms, email service providers, cloud hosting services, data analytics providers, and marketing agencies. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security of your data.

4.2 Game Providers and Platform Partners

We share limited information with game providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming, and others) necessary to deliver gaming content, track gameplay, and award winnings. These providers are bound by confidentiality agreements and data protection requirements.

4.3 Regulatory Authorities and Law Enforcement

We disclose personal information to PAGCOR, Philippine regulatory authorities, law enforcement agencies, tax authorities, and other governmental bodies when required by law, legal process, or regulatory request. This includes compliance with anti-money laundering reporting requirements, responses to lawful subpoenas or court orders, and cooperation with investigations of suspected illegal activity.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity, subject to this Privacy Policy or a successor privacy policy.

4.5 With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy when you provide explicit consent for such sharing.

5. Data Security and Protection

jihh implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized jihh employees and service providers who require access to perform their job functions, subject to strict confidentiality obligations.
• Network Security: Our systems are protected by firewalls, intrusion detection systems, and regular security monitoring to prevent unauthorized access.
• Secure Data Centers: Personal information is stored in secure data centers with physical access controls, environmental protections, and redundant backup systems.
• Regular Audits: We conduct regular security assessments, vulnerability testing, and compliance audits to identify and address potential security risks.

While we employ robust security measures, no method of electronic transmission or storage is 100% secure. You acknowledge that any transmission of personal information is at your own risk, and jihh cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately of any unauthorized access to your account.

6. Data Retention

jihh retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain records required by gaming regulations and anti-money laundering laws. Specific retention periods include:

• Account information and transaction records: Retained for the duration of your active account plus ten (10) years after account closure, as required by Philippine gaming and financial regulations.
• Identity verification documents: Retained for ten (10) years after account closure in accordance with anti-money laundering requirements.
• Gaming activity and bet histories: Retained for ten (10) years to comply with regulatory record-keeping requirements.
• Marketing communications data: Retained until you withdraw consent or for three (3) years after your last interaction with jihh.
• Technical logs and analytics data: Generally retained for twelve (12) to twenty-four (24) months for security and operational purposes.

Following applicable retention periods, personal information is securely deleted or anonymized in accordance with data protection best practices.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of what personal information we hold about you and obtain a copy of that information.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: You may request transfer of your personal information to another service provider in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to File a Complaint: You have the right to file a complaint with the Philippine National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, contact our Data Protection Officer through the contact information provided in Section 11 of this Privacy Policy. We will respond to your request within thirty (30) days or as otherwise required by law. Some requests may require identity verification to ensure we provide information only to the rightful account holder.

8. Cookies and Tracking Technologies

jihh uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content and advertising. Cookies are small text files stored on your device that help us recognize you, remember your preferences, maintain your login session, and collect usage information.

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, account authentication, and security features. Cannot be disabled.	Session or 1 year
Functional Cookies	Remember your preferences, language settings, and personalization choices.	1 year
Analytics Cookies	Collect anonymized data about how users interact with our platform to improve functionality.	2 years
Marketing Cookies	Track your activity to deliver relevant advertising and measure campaign effectiveness.	1 year

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. Most browsers allow you to refuse cookies or delete existing cookies. For more information about cookies and how to control them, visit www.aboutcookies.org.

9. International Data Transfers

While jihh primarily operates within the Philippines, some of our service providers and technology partners may be located outside the Philippines. When we transfer personal information internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms to protect your information in accordance with Philippine data protection standards.

10. Changes to This Privacy Policy

jihh reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on our website with a new "Last Updated" date and, where appropriate, by sending email notifications to registered users. Your continued use of jihh Services following the posting of changes constitutes acceptance of those changes.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

For complaints or concerns about our data handling practices that cannot be resolved through direct contact with jihh, you may file a complaint with the Philippine National Privacy Commission through their official website or contact channels.